SumOne Gold is a paid service that offers additional premium features, providing various benefits.

Benefits

• SumOne Gold applies to both individuals even if only one of them purchases it.
• In-app banner ads disappear.
• Includes one SumOne Time change ticket that allows you to select SoldOut SumOne Time.
• The number of Hakoo emojis used in the Hakoo Diary increases.
• The maximum number of characters for writing responses increases to 600.
• The limit on the number of Nudges disappears.
• The period for data restoration after breaking up with a couple or withdrawing from SumOne extends from 30 days to up to 90 days.

In addition, updates exclusive to SumOne Gold continue.

---

Please note
– It applies only to the couple account connected at the time of purchase.
– The [Pebble Free Resources] does not remove ads as it is an additional reward by choice.

Refunds for purchasing SumOne Gold are only possible within 48 hours of your purchase.
(*In the case of duplicate charges, refunds can be made even after 48 hours.)

Android Refund Policy
✔️ Are you using an Android device?
Capture the billing text you received after payment, check that it has the correct order number and payment date,
and send it to us through [Contact SumOne.]

IPhone refund policy
✔️ Are you using an Apple device?
Due to Apple’s policy, the company cannot process refunds, and you must request a refund yourself.
Please check the policy below for the refund method.

✔️The purchase history data is applied to the couple’s account, not to the device.

There won’t be any difference if you sign in with the same account on your new device.

But, if you made a change in your Kakaotalk account due to a change of phone number, you need to transfer your account.

If you need help in this case, please send your request to [SumOne – Couple💍(bottom Right) – Contact SumOne].

✔️Making a new couple connection with another person, makes your previous purchases disappear.

Why do I have to purchase Sumone Gold again when using it with someone else?

SumOne Gold is a 1+1 system and was developed in a way so that it can be applied to both people when one person makes the purchase.
It is applied to the couple’s account, and just as the couple’s data disappears when the couple is disconnected, the previous purchases also disappear.
If you are connected to another person with a new couple account, you must newly purchase SumOne Gold to use its services again.

As the pebbles from [Get FREE pebbles here!] are additional rewards based on the users’ choice, SumOne Gold users must also watch the advertisement to get its rewards.

SumOne Time is ‘when EggMon delivers the daily question’, and you receive the question at the time of your choice when you set up SumOne Time.
To better handle the influx of users using SumOne at once, we set a limit on the number of people that can request a question per time slot.
We are slowly increasing the limit on the number of users, but there may be sold-out SumOne Times as users prefer similar times.

How to set SumOne Time
1. After completing the couple connection, you both need to answer the first question.
2. Enter the SumOne Time Setting button displayed on the main screen.
3. After agreeing on a time with your partner, any one of you can select the SumOne Time.
4. You can check your SumOne Time by going to [Home – Couple💍 (bottom right) – Our nicknames – SumOne Time].
* When one of you picks a time, the time will be set for both of you.

[Home – Couple💍 (bottom right) – Upgrade to SumOne Gold (far bottom) – Item Bag🎒 – Use SumOne Time Change Ticket – Change SumOne Time]
* Once set it is not easy to change the SumOne Time, and the only way to change it is to purchase SumOne Gold, which includes one SumOne Time Change Ticket, so please choose carefully.
* The SumOne Time Change Ticket from [SumOne Gold] allows you to select from any time slot including sold-out times.
* Even if you purchase [SumOne Gold], please note that you can only change SumOne Time ONCE.

Why is it that only SumOne Gold users can change SumOne Time?
The service was developed to deliver a question once a day(24 hours), and as such, various errors may occur if SumOne Time is changed frequently.

We have notified several times that it is impossible to change SumOne Time, but as many users have requested to change their SumOne Time, we have added the feature to change SumOne Time.

To change SumOne Time, please refer to the FAQ [SumOne Time – I want to change SumOne Time.]

1. Did you both answer the first question?
The SumOne Time Setting button will appear on the main screen once you and your partner complete answering the first question.


2. Did your partner already set SumOne Time?
If your partner has already set SumOne Time, the setting is complete and you will not see the option to set it.

If these don’t apply to you and you still can’t see SumOne Time Setting on the screen,
please contact us through [Home – Couple💍 (bottom right) – Contact SumOne].

If you and your partner are in countries with different time zones, the SumOne Time will be adjusted to match the time of the user who first set up SumOne Time.

Example
[User A] User in the United States
[User B] User in South Korea (+13 hours)

If User A sets SumOne Time to 9pm, it will be set at 10am for User B.

Do you live in a country that uses DST? Your SumOne Time could temporarily change if you do.
SumOne Time does not follow your device’s time settings. It is set by GMT/UTC.
*Time may vary depending on the country of residence.

Example
DST Start date: March 1st, 2023 (if it’s -1 hour)
Original SumOne Time: 11:00 AM
SumOne Time during DST: 12:00 PM

---

DST Ending date: November 1st, 2023
SumOne Time during DST: 12:00 PM
Original SumOne Time: 11:00 AM

SumOne is a service where a new question is delivered daily based on the SumOne Time set by both of you.
However, a new question will only be delivered once both of you have completed answering the question you’ve already received.

---

Reference Notes
– You can only receive new questions once attendance has been completed.
– It is difficult to inquire and share information about the initial response time of either yourself or the other party.
– If there is no history of receiving questions within 24 hours based on SumOne Time, as soon as both of you complete your answers to the already received question, 1 new question will be delivered. (No additional questions will be provided besides this.)

1. Check that you two have the correct SumOne Time!
You can receive questions at the SumOne Time set by you or your partner, and you can check SumOne Time at [Home – Couple💍 (bottom right) – Our nicknames – SumOne Time].

2. Make sure that you have both answered the previous day’s question.
You will only receive the next question after both answers have been submitted.

The reason there is only one question a day is to make sure that couples don’t feel burdened like they ‘HAVE TO’ write their answers.
The goal is to write a short answer once a day, and to share each other’s thoughts on a daily basis.

You may feel that there aren’t enough questions, but it gives you the opportunity to elaborate on the given question and share your deep feelings every day!

On top of that, we are planning various additional contents such as adding questions and memo features for our users who want to share more with their partner.

If you watch an advertisement by selecting the [limit x2] button on the bottom of the page where you write your answer, the character limit will get increased from 200 to 400.

Also, SumOne Gold users have a character limit of 600 with no ads.

You can write a comment only after answering the question by going to [Answer page – 💬(bottom right comment button)].
If you have not answered the question, you will not be able to see the comments to that question.

✔️ What is a pebble?
Pebble is SumOne’s currency that you can collect and use together. You can check the amount you currently hold on the top left corner of the home screen.

✔️ How can I collect pebbles?
You can collect Pebbles with the daily check-in reward on the [Home] screen, from feeding EggMon, and from Today’s News at the top of the [Shop page].

✔️ What can I do with pebbles?
You can get EggMon’s Diary pages, and purchase all the items on the [Shop page] such as memo papers, EggMon’s birth certificate, and changing EggMon’s name.
We will soon be adding various content you can buy with pebbles, so stay tuned!

✔️Who is Hakoo?
Hakoo is EggMon’s old friend.
The name ‘Hakoo’ was created from ‘Heart Cookie’, and it is a helpful friend who helps the couples with various things, such as making monthly reports and handling EggMon’s birth certificate.

✔️What is the Hakoo Diary?
The ‘Hakoo Diary’ feature allows you to share your feelings with your partner and for you to check each other’s daily mood status, using a simple facial expression emoji.
SumOne Basic users can choose from 6 Hakoo Emojis, while SumOne Gold users can choose from 12.
The answers to the questions can be edited, but today’s mood emoji cannot be changed once selected.

1. First receive Today’s Question.
2. After browsing the various Hakoo emojis, choose a Haku that best suits your mood for the day.
3. Enter your answer to today’s question.
4. Check your partner’s answer and the mood they selected!

The Memo feature is a function that allows you to share meaningful words with your partner, and display important contents on the main screen.

Memo can be purchased in the [Shop] by clicking the top left button on the home screen.
They can be displayed on the home screen through the [Hang it up] button at the bottom right after you wrote it.
You can check the list of all the memos you wrote in [Home screen – Couple💍 (bottom right) – Our memo].

* Please note that you can’t edit the memo after you saving it.

Before meeting your couple, EggMon wrote picture diaries about their life before and after meeting you.

The diary is divided into three stages.
Stage 1 is a regular picture diary.
Stage 2 is decorated with stickers.
Stage 3 is a moving video diary.
Every time the same diary page is opened, the diary page levels up until it reaches stage 3.

You can open a diary page by purchasing it from [Shop (pebble icon top left) – EggMon’s Diary] with the pebbles you collect with your partner. The purchased diary list can be found in the third [Diary🗒] tab at the bottom right of the home screen, and can be displayed on the main screen through the [Hang it up] button at the bottom right of the diary screen.

The nudge feature is a function that allows you to nudge your patner by pressing the [Nudge] button at the top of the EggMon on the home screen when they are not answering the question.

[Get FREE pebbles here!] is a pebble charging station. You can get free pebbles after watching an advertisement by going to the [Shop] at the top left of the home screen, and tapping [Get FREE pebbles here!] banner. You can do this up to 10 times a day. The ad limit resets every day at 12am UTC.

It’s a function that allows you to decorate the home screen where EggMon lives.

Objects of various designs are prepared for each theme, and you can build it together with your partner.

You can also find out your interior design preferences! More themes will be continue to be added.

There are two ways to purchase interior objects.

1. Top left corner of the home screen [pebble icon] – Purchase from the Shop page

2. [Brush icon] at the top right of the home screen – Purchase from the Interior page


✔️Shop page – you can only purchase objects

✔️Interior page – [Brush icon] at the top right of the home screen

How to arrange Interior Objects

Home screen top right [Brush icon] – Interior page – Select tab you want to customize – Select an object you own – Tap the [V] icon in the upper right corner


✔️Shop page – you can only purchase objects!
✔️Custom page – you can preview and purchase objects

This is a surprise gift given to you when you got all the objects of that theme.

The total number of objects for each theme is 11, and the theme completion gauge is filled with each purchase.

When you have purchased all 11 objects of a theme, the [???] box for that theme will start shaking!

Go on and open. You will receive a special gift🎁✨

Interior Objects can only be placed in their designated locations.

Click the [?] icon in the upper right corner of the Interior page to view the designated location explanation.

The interior feature is available from 1.10.0 version and up.

Make sure your app is updated on the store.


✔️How to check and update the version
[Home screen – Couple💍 (bottom right) – My SumOne information – Latest version]

An EggMon is a very curious little friend.

They are curious about love and ask the couple questions about love every day, and grow feeding on the love energy of your answers.
EggMons hatch from eggs and grow up to resemble the couple.

To find out more about EggMon’s story, open EggMon’s diary.

The first thing to do when an EggMon is born, is to register the birth certificate.
This is the law of the Egg planet where EggMon was born.


First, discuss with your partner about what to name your EggMon, and then register the brith certificate with the name of the EggMon through by selecting [EggMon birth certificate] at the shop(pebble icon) on the top left corner of the home screen.
Since there is a high price to change names, please make a decision on the name through sufficient discussion with your partner.

The name of the EggMon on the birth certificate can be seen in the Couple tab, and it will be used in various ways in the future.

The fastest way to grow your EggMon is to leave sincere answers.

The evolution period of the EggMon and the type of EggMon are determined based on the various data entered by your couple.
This means the evolution period and the appearance of the EggMon may be different for each couple.
Most EggMons will take around the same time to evolve, but please don’t feel rushed even if the evolution takes longer than other EggMons.

Please take care of your EggMon with love!

When you feed an EggMon, there is a chance to receive Pebbles according to probability. The feeding is refreshed at UTC 00:00, and you must feed them by 11:59 PM the next day to be eligible for the feeding and Pebble reward accumulation of that day.

Feeding Method[Home Screen – Feed (fork/spoon icon on the right center)]

Probability Guide
12 Pebbles | 10%
6 Pebbles | 30%
3 Pebbles | 60%

---

Note
– During the event, the probability and the number of Pebbles may change.
– Even if you do not feed them, there is no problem with the growth of your EggMon.

✔️The EggMon has returned to the box / The EggMon disappeared from the screen / My EggMon and my partner’s EggMon look different.

If you have a problem with your EggMon, go to [Couple💍(bottom right) – Setting⚙️(top right) – Fix Errors – Refresh Data], and check if the current version of SumOne is the latest version.

Version information can be found in [Setting⚙️ – My SumOne Information], and if the version of SumOne you are using is outdated, the growth rate of your EggMon may appear to be different.

If updating the app does not resolve the problem, please contact us through [Home – Couple💍 (bottom right) – Contact SumOne].

You want to change your sweet little EggMon…?
We are worried that your EggMon will feel hurt.🥺

An EggMon who has already been born can’t be changed as it is a friend who was born from analyzing the input data of your couple.

Please take care of your EggMon who is always there to support your love!🥚❤️

First, please try to connect to a different data network.
The firewalls of public networks (schools, offices, etc.) can be an issue occasionally.

---

Is the connection to the app still not smooth?
If so, please check the solution for your device.

✔️ If you’re using an Apple device

1. Your device [Settings – cellular – ‘SumOne’ app cellular data ON]
2. If the above solution does not work, please go to your device [Settings – General – Date & Time – Set Automatically ON]

✔️ If you’re using an Android device

• Device [Settings – General – Date & Time – Set Date & Time Automatically ON]

---

If the issue is not resolved, please send the info below to 📧 sumonecs_en@monymony.co via email. We will try to solve the issue as soon as possible.

1. Device (device name)
2. Software version
3. SumOne app version
4. Networks you usually connect to(ex. Home wifi, 3/4/5g, public networks, etc.)
5. A video recording of your issue
   

✔️ Have you canceled and changed your Kakaotalk account?

If you changed your account, please check the FAQ for [Accounts and connection- ‘I deleted the social media account I used to sign in with SumOne and made a new account (KakaoTalk, Apple, Google, Facebook).’]

✔️ Also, for iOS Apple devices, Apple sign in / KakaoTalk sign in are treated as separate accounts.
Make sure that the account you have already connected is an Apple sign in or KakaoTalk sign in!
Please remember and try with the same SNS sign in.

The version of the app must be at least 1.10.0. Once updated, go to [Home – Couple💍 (bottom right tab) – Settings⚙️( (top right) – Fix Error – Refresh Data].
If you continue to experience the same errors after refreshing your data, please contact us through [Home – Couple💍 (bottom right) – Contact SumOne].

First, sign out and sign in again. Then go to [Home – Couple💍 (bottom right tab) – Settings⚙️( (top right) – Fix Error – Refresh Data].
If the same problem continues after refreshing the data, please contact us through [Home – Couple💍 (bottom right) – Contact SumOne].

First, sign out and sign in again. Then go to [Home – Couple💍 (bottom right tab) – Settings⚙️( (top right) – Fix Error – Refresh Data].
If the same problem continues after refreshing the data, please contact us through [Home – Couple💍 (bottom right) – Contact SumOne].