• App advertisements removed (Shop Free Pebble excluded)
• Attendance Check Pebbles doubled, Feeding possible 4 times without ads
• Increased maximum character count (Question answer 500 characters, SumLog 200 characters)
• Increased maximum number of photos for SumLog, original photos stored for 3 years
• Added Today’s Mood Hakoo Emojis
• Unlimited Nudge
• Data recovery period extended up to 90 days

• SumOne Gold applies to both partners even if only one of you purchases it.
• Banner ads within the app disappear.
• Includes 1 SumOne Time change ticket that allows selection of SoldOut SumOne Time.
• The number of Hakoo Emojis used in the Hakoo Diary increases.
• The maximum character count for answers you can write increases to 500 characters.
• The Nudge frequency limit is removed.
• The period for data recovery after Breaking Up / Withdrawing from SumOne is extended from 30 days to a maximum of 90 days.

Monthly/Yearly Subscription

✔️ Google Play
Go to:[Play Store] → Tap the profile icon in the top right → [Payments & Subscriptions] → [Subscriptions] → Select “SumOne” → [Cancel Subscription]

✔️ App Store
Go to:[Settings] → [Apple ID] → [Subscriptions] → Select “SumOne” → [Cancel Subscription]

Reference
– If 48 hours have passed since your payment, the payment cannot be refunded, and only subscription cancellation will be possible.
– Even if you cancel your subscription, you will continue to have access to your subscription benefits for the remainder of the paid period.

Lifetime Subscription (No longer available for purchase)

Refunds for purchasing SumOne Gold are only possible within 48 hours of your purchase.(*In the case of duplicate charges, refunds can be made even after 48 hours.)

Android Refund Policy
✔️ Are you using an Android device?
Capture the billing text you received after payment, check that it has the correct order number and payment date,
and send it to us through [Contact SumOne.]

IPhone refund policy
✔️ Are you using an Apple device?
Due to Apple’s policy, the company cannot process refunds, and you must request a refund yourself.
Please check the policy below for the refund method.

Since this is an optional extra reward, you can collect Pebbles after watching the ad.

If you and your partner are in countries with different time zones, the SumOne Time will be adjusted to match the time of the user who first set up SumOne Time.

Example
[User A] User in the United States
[User B] User in South Korea (+13 hours)

If User A sets SumOne Time to 9pm, it will be set at 10am for User B.

Do you live in a country that uses DST? Your SumOne Time could temporarily change if you do.
SumOne Time does not follow your device’s time settings. It is set by GMT/UTC.
*Time may vary depending on the country of residence.

Example
DST Start date: March 1st, 2023 (if it’s -1 hour)
Original SumOne Time: 11:00 AM
SumOne Time during DST: 12:00 PM

DST Ending date: November 1st, 2023
SumOne Time during DST: 12:00 PM
Original SumOne Time: 11:00 AM

• How to check your Couple Code : [Home Screen – Couple (last tab at the bottom) – My SumOne information – Copy Couple Code]
• Contact SumOne : [Home Screen – Couple (last tab at the bottom) – Contact SumOne]

SumOne is a service where a new question is delivered daily based on the SumOne Time set by both of you.
However, a new question will only be delivered once both of you have completed answering the question you’ve already received.

Reference Notes
– You can only receive new questions once attendance has been completed.
– It is difficult to inquire and share information about the initial response time of either yourself or the other party.
– If there is no history of receiving questions within 24 hours based on SumOne Time, as soon as both of you complete your answers to the already received question, 1 new question will be delivered. (No additional questions will be provided besides this.)

1. Check that you two have the correct SumOne Time!
You can receive questions at the SumOne Time set by you or your partner, and you can check SumOne Time at [Home – Couple💍 (bottom right) – Our nicknames – SumOne Time].

2. Make sure that you have both answered the previous day’s question.
You will only receive the next question after both answers have been submitted.

The reason there is only one question a day is to make sure that couples don’t feel burdened like they ‘HAVE TO’ write their answers.
The goal is to write a short answer once a day, and to share each other’s thoughts on a daily basis.

You may feel that there aren’t enough questions, but it gives you the opportunity to elaborate on the given question and share your deep feelings every day!

On top of that, we are planning various additional contents such as adding questions and memo features for our users who want to share more with their partner.

If you watch an advertisement by selecting the [limit x2] button on the bottom of the page where you write your answer, the character limit will get increased from 200 to 400.

Also, SumOne Gold users have a character limit of 600 with no ads.

You can write a comment only after answering the question by going to [Answer page – 💬(bottom right comment button)].
If you have not answered the question, you will not be able to see the comments to that question.

• Shop Page : [Home Screen – Shop (4th tab at the bottom)]

• How to purchase : [Home Screen – Shop (4th tab at the bottom) – Memo]
• How to set the Home Screen : [Home Screen – Couple (last tab at the bottom) – Memo – Select a specific Memo – Set on Home Screen (bottom right)]

• How to check the diary : [Home Screen – Couple Page (last tab at the bottom) – EggMon’s Diary]
• How to exhibit on the Home Screen : [Home Screen – Couple Page (last tab at the bottom) – EggMon’s Diary – Select Diary – Exhibit on Home Screen (bottom right)]

• How to Nudge : [Home Screen – Finger Icon (above EggMon)]

This feature is not activated in the following situations:

• When you yourself have not completed the answer
• When ‘Love charge completed’

• Accumulation Method : [Home Screen – Shop (4th tab at the bottom) – Free Pebble]

• How to purchase an Objet :  [Home Screen – Shop (4th tab at the bottom) – Interior Objet]

How to purchase an Objet
– [Home Screen – Shop (4th tab at the bottom) – Interior Objet]

How to place an Objet
– [Home Screen – Shop (4th tab at the bottom) – Interior Objet – Purchase Objet – Place Immediately]

This is a surprise gift given to you when you got all the objects of that theme.

The total number of objects for each theme is 11, and the theme completion gauge is filled with each purchase.

When you have purchased all 11 objects of a theme, the [???] box for that theme will start shaking!

Go on and open. You will receive a special gift🎁✨

Refunds are not possible for objects once the purchase has been completed. Please discuss it sufficiently with your partner and make a careful purchase.

The fastest way to grow your EggMon is to leave sincere answers.

The evolution period of the EggMon and the type of EggMon are determined based on the various data entered by your couple.
This means the evolution period and the appearance of the EggMon may be different for each couple.
Most EggMons will take around the same time to evolve, but please don’t feel rushed even if the evolution takes longer than other EggMons.

Please take care of your EggMon with love!

When you feed an EggMon, there is a chance to receive Pebbles according to probability. The feeding is refreshed at UTC 00:00, and you must feed them by 11:59 PM the next day to be eligible for the feeding and Pebble reward accumulation of that day.

Feeding Method[Home Screen – Feeding (right fork/spoon icon)]

Probability Guide
12 Pebbles | 10%
6 Pebbles | 30%
3 Pebbles | 60%

Note
– During the event, the probability and the number of Pebbles may change.
– Even if you do not feed them, there is no problem with the growth of your EggMon.

• Both of you, please complete the answer to the question.
  In the [Home Screen – Question Box (below EggMon)] under the ‘Today’s question has arrived’ tab.
• EggMon rescue successful

The EggMon cannot be changed as it is born by analyzing various data from both of you.
Please raise your small and precious EggMon, which always supports your love, with a warm heart.❤️

If the issue is not resolved, please send the info below to 📧 sumonecs_en@monymony.co via email. We will try to solve the issue as soon as possible.

1. Device (device name)
2. Software version
3. SumOne app version
4. Networks you usually connect to(ex. Home wifi, 3/4/5g, public networks, etc.)
5. A video recording of your issue
   

✔️ Have you canceled and changed your Kakaotalk account?

If you changed your account, please check the FAQ for [Accounts and connection- ‘I deleted the social media account I used to sign in with SumOne and made a new account (KakaoTalk, Apple, Google, Facebook).’]

✔️ Also, for iOS Apple devices, Apple sign in / KakaoTalk sign in are treated as separate accounts.
Make sure that the account you have already connected is an Apple sign in or KakaoTalk sign in!
Please remember and try with the same SNS sign in.

The version of the app must be at least 1.10.0. Once updated, go to [Home – Couple💍 (bottom right tab) – Settings⚙️( (top right) – Fix Error – Refresh Data].
If you continue to experience the same errors after refreshing your data, please contact us through [Home – Couple💍 (bottom right) – Contact SumOne].

First, sign out and sign in again. Then go to [Home – Couple💍 (bottom right tab) – Settings⚙️( (top right) – Fix Error – Refresh Data].
If the same problem continues after refreshing the data, please contact us through [Home – Couple💍 (bottom right) – Contact SumOne].

First, sign out and sign in again. Then go to [Home – Couple💍 (bottom right tab) – Settings⚙️( (top right) – Fix Error – Refresh Data].
If the same problem continues after refreshing the data, please contact us through [Home – Couple💍 (bottom right) – Contact SumOne].

An unidentified error is currently causing an app access issue for some users.
We would appreciate it if you could submit the survey below to help us identify the cause more quickly.
*Please also check [Continue to answer] at the bottom of the survey!

• 👉 Submit Survey